Support - How to Fix Installation problems with OTrader Investment Portfolio management Software

Testimonials

"Your software has been absolutely great. I have just used it for my recent tax return. All I sent the accountant for my options and share transactions was the reports generated by otrader. I used to document them in word files which was very cumbersome. Also it allows me to keep a running tab of my tax burden related to my portfolio activity which is enormously useful. "
-Cameron Leopold-

"I use it to complement optionvue, instead of buying their manager program, I use O trader, saving hundreds in the process!!!!!!!! "
-David Cheah-

"It's great to actually have a very well organise portfolio. Where as before there were lots of pages to organise, were as now I can print off exactly what I need. Its Awesome. "
-Darren Dayman-

"I would like to congratulate James on otrader - it is everything he said it would be and I can not recommend it strongly enough. Great work and that also goes for the otrader website.

That's money in the tin from me! "
-J Dumancic-

"I bought OTrader in the early days of development and have seen it develop into a comprehensive trading programe that is still growing all the time. I couldn't see myself trading without it. "
-Jason Steensma-

"OTrader has been very well thought out. It is very user friendly and makes trading a pleasure not having to keep track of information in a number of different places. "
-Bill ODonnell-

"Thankyou, James, for a great product and your commitment to service and improvement. Thankyou for your patience in dealing with my queries. "
-Roger Howard-

"OTrader for me is a tool which I use to not only keep track of my trades but also to keep track of my thoughts when I enter a trade allowing me to analyze my psychology for each trade.I have found It is simple to use and the reports generated are very useful in refining my trading techniques to be much more profitable. "
-W Teasdale-

Installation problems? Check here we may have an answer for you

More Options :

All the following files are supplied by Microsoft. These are common files so you may already have them installed on you machine. Without analysing each computer individually there is no way to determine if you have already have them installed. If you're experiencing problems please download and install the appropriate files. If your are still experiencing problems then please make a support request here.

Windows 95

If you are a Windows 95 user there are two steps required to upgrade your system.
PLEASE NOTE: The files must be installed in the order they are listed.

File Name:	Description and more information	File Size
DCOM95 1.3	DCOM95 for Windows 95, version 1.3	1200 KB
mdac_typ.exe	Microsoft Data Access Components (MDAC) 2.5	7673 KB
InstMsiA.exe	Windows Installer 2.0 Redistributable for Windows 95, 98, and Me	1670 KB
mdac_typ.exe	Microsoft Data Access Components (MDAC) 2.5	5263 KB

Windows 98

If you have Windows 98 and are experiencing problems then these updates will be required.
PLEASE NOTE: The files must be installed in the order they are listed.

File Name:	Description and more information	File Size
DCOM98 1.3	DCOM98 for Windows 98, version 1.3	1200 KB
mdac_typ.exe	Microsoft Data Access Components (MDAC) 2.5	7673 KB
InstMsiA.exe	Windows Installer 2.0 Redistributable for Windows 95, 98, and Me	1670 KB
mdac_typ.exe	Microsoft Data Access Components (MDAC) 2.7	5263 KB

Windows ME / Windows 2000

If you are experiencing problems with installation and or problems with creating new portfolios you may require this update.

File Name:	Description and more information	File Size
mdac_typ.exe	Microsoft Data Access Components (MDAC) 2.7	5263 KB

Windows Installer

OTrader setup use a technology called Windows Installer. If your operating system is not using the same version of Windows Installer you may encounter the following error message:"This installation package cannot be installed by the Windows installer service. You must install a windows service pack that contains a newer version of the windows installer service." If you do encounter this error message you will be required to download the following updates form the Microsoft website.

File Name:	Description and more information	File Size
InstMsiW.exe	Windows Installer 2.0 Redistributable for Windows NT 4.0 and 2000	1781 KB
InstMsiA.exe	Windows Installer 2.0 Redistributable for Windows 95, 98, and Me	1670 KB

Windows NT 4

If you are using Windows NT 4 then it is recommend that you have the latest service packs from Microsoft. Click here to view the latest service packs for NT4 from MicrosoftHelp on help

Help on Help

If you encounter problems viewing the help file try this update. Please read the information at Microsoft before downloading.

File Name:	Description and more information	File Size
Hhupd.exe	Windows HTML help update information	1781 KB

Internet Explorer

OTrader requires version 4 or higher of Internet Explorer. The latest version can be downloaded free from Microsoft

File Name:	Description and more information	File Size
ie6Setup.exe	Internet Explorer home page	1781 KB

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